Return & Refund Policy

At PetGuru, we want you to be satisfied with your purchase. If there is a problem with your order or you would like to make a return, please review our policy below.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, your item should be in the same condition that you received it, with any original packaging, accessories, and labels where applicable.

You will also need your order number or other proof of purchase.

To start a return, contact us at:

minogiorgos@gmail.com

Please contact us before returning any products. We will provide you with return instructions and the appropriate return address.

Items sent back without first contacting us may not be accepted.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the product, you may be responsible for the return shipping costs, where permitted by applicable law.

If you receive an incorrect, damaged, or defective product, please contact us so we can review the issue and provide an appropriate solution.

Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, contact us at minogiorgos@gmail.com as soon as possible.

Please include:

• Your order number

• A description of the problem

• Photos or videos clearly showing the issue, where reasonably necessary to assess the problem

Once the issue has been reviewed, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return where an exception permitted by applicable consumer law applies.

This may include:

• Personalized or custom-made products

• Perishable goods

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed

• Gift cards

Please contact us at minogiorgos@gmail.com if you have questions about whether a particular product is eligible for return.

Your statutory rights regarding defective or incorrectly supplied products are not affected by these exceptions.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Please remember that your bank, credit card company, or payment provider may require additional time to process and display the refund.

Where required by applicable consumer law, refunds will be processed within the legally required timeframe.

Order Cancellations

If you need to cancel or change an order, please contact us at minogiorgos@gmail.com as soon as possible.

We will attempt to accommodate your request, but we cannot guarantee that an order can be cancelled or modified once it has been processed or shipped.

This does not affect any statutory withdrawal rights that may apply.

European Union Customers

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

Certain exceptions apply under EU consumer law.

Nothing in this Return & Refund Policy limits any mandatory consumer rights or legal guarantees available to you under applicable law.

Contact Us

If you have any questions about returns or refunds, contact us at:

PetGuru
Email: minogiorgos@gmail.com
Website: petguruonline.com