Frequently Asked Questions

How can I contact PetGuru?

You can contact us at minogirogos@gmail.com . Our customer support team will be happy to assist you with questions about your order, products, shipping, returns, or anything else you need.

Do you ship worldwide?

Yes! We offer international shipping to many countries worldwide. Shipping availability may vary depending on your location and the product ordered.

Where do you ship from?

PetGuru works with fulfillment partners and suppliers in different locations. Depending on the product and your delivery address, your order may be shipped from one of our international fulfillment locations.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has already been processed or shipped, we may not be able to modify or cancel it.

What payment methods do you accept?

We accept major payment methods available at checkout, including major credit and debit cards and supported digital payment options.

When will my order be processed?

Orders are typically processed within 24 hours. Processing times may be slightly longer during holidays, promotional periods, or periods of unusually high demand.

Once your order has shipped, you will receive shipping information when available.

How long will it take to receive my order?

Delivery times depend on your location, the product, and the shipping method available.

Please check our Shipping Policy for our latest estimated delivery times.

What if I don't receive my order?

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We'll investigate the shipment and help determine the appropriate solution.

Will I have to pay customs duties or taxes?

International orders may be subject to import duties, taxes, or customs fees depending on the destination country's regulations.

Any applicable charges are determined by local authorities and may be the responsibility of the customer. We recommend checking your country's customs regulations if you're unsure.

How do I return an item?

Please contact us at minogirogos@gmail.com before returning an item.

We'll provide you with instructions based on your order and our Return & Refund Policy. Please do not send a return without contacting us first.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible.

Include your order number, a description of the problem, and clear photos or videos of the item and packaging when applicable. We'll review the issue and work with you to find an appropriate solution.

When will I receive my refund?

Once a refund has been approved and issued, it will be returned to your original payment method.

Your bank or payment provider may require additional time to process and display the refund in your account.

Please refer to our Return & Refund Policy for complete details.